Frequently Asked Questions
Shipping
Do you offer free shipping?
Yes, we offer free worldwide shipping on all orders.
How long does delivery take within Europe?
Delivery time within Europe is typically 2-4 days.
When will my order be shipped if I place it today?
Orders placed before 23:59 will be shipped the next day.
How can I track my order?
Once your order has left our main office, we will send you an email with a tracking code that you can use to locate your items until they arrive.
Return Policy
What should I do if I am not satisfied with my purchase?
If you are not entirely satisfied with your purchase, please contact us within 14 days of receiving your order at info@pinaudofficial.com. We will provide you with detailed instructions for the return process.
What information do I need to provide for a return?
For damaged or defective items, please include a clear photo of the issue when contacting us.
Who is responsible for return shipping costs?
Return shipping costs are the responsibility of the customer, as we do not offer free returns.
How will I receive my refund or exchange?
Upon receipt of the returned item(s), we will promptly process your refund or exchange.
Warranty for Pinaud Watches
Does Pinaud provide any warranty on the products?
Yes, all Pinaud products come with a two-year warranty, ensuring your complete satisfaction.
What does the warranty cover?
The warranty covers manufacturing or material defects that may occur with regular use of the watch. This includes the repair or replacement of all defective parts discovered within the specified warranty period, completely free of charge.
Who is eligible for the warranty?
This warranty is exclusive to the original buyer and cannot be transferred.
What is not covered by the warranty?
The warranty does not apply to damage resulting from misuse, improper maintenance, accidents, or external factors beyond our control. Additionally, damage caused by adjusting the watch with the provided tool is not covered.
How should I handle adjustments to my watch?
We strongly recommend that customers without experience or uncertainty about adjusting the watch with the provided tool seek professional assistance from a jeweler to avoid potential issues.
How do I contact you regarding the warranty?
For any questions or comments regarding the warranty, please contact us via email at info@pinaudwatches.com.
General Inquiries
How can I reach customer service for further questions or concerns?
For any additional questions or concerns, please don't hesitate to reach out to us through live chat or at info@pinaudofficial.com. Your satisfaction is our highest priority, and we aim to exceed your expectations in every way.
Thank you for shopping with Pinaud.