Warranty
We take pride in providing Pinaud Watches with a two-year warranty, ensuring your complete satisfaction. This agreement protects against manufacturing or material defects that may occur with regular use of the watch. Rest assured, this warranty covers the repair or replacement of all defective parts of the watch discovered within the specified warranty period, completely free of charge. It is important to note that this agreement is exclusive to the original buyer and cannot be transferred. We prioritize your peace of mind, and therefore, we take responsibility for remedying defects covered by this warranty. However, it is vital to understand that this agreement does not apply to damage resulting from misuse, improper maintenance, accidents, or external factors beyond our control. We stand by the quality and craftsmanship of our watches. In the unlikely event that a component is found to be defective during the agreement period, our team will address the issue immediately to ensure your complete satisfaction. Contact us via the provided email address, info@pinaudwatches.com, for any questions or comments regarding this agreement. Additionally, we have established a policy outlining the level of coverage for adjustments made to the watch using the included watch tool. It is essential to recognize that damage caused by adjusting the watch with the provided tool is not covered under this warranty. To avoid potential issues, we strongly recommend that customers without experience or uncertainty about adjusting the watch with the provided tool seek professional assistance from a jeweler. We appreciate your trust in our products, and this agreement serves as an additional layer of assurance alongside your legal consumer rights. Rest assured, your satisfaction is our highest priority, and we aim to exceed your expectations in every way. Thank you again for your understanding.